CONNECTED ENGAGEMENT

Serving the customer in an increasingly channel-less world.

Customers’ rising expectations for convenience and immediacy across channels means retailers must adopt an omnichannel strategy that allows any product to be purchased from anywhere, at any time, by any customer – safely and sustainably.

As an end-to-end transformation partner, Capgemini helps retailers adapt their everywhere commerce strategy, channel-plays, commerce capabilities, and distribution and fulfillment networks to meet the new opportunities of the “phygital” landscape.

HEMA creates exceptional simplicity for customer service

HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

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Connected engagement: Physical, digital, and everywhere in between.

Our advanced data capabilities and industry-leading solutions help retailers reinvent points of sale, as well as the customer experience across all channels.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a true end-to-end transformation partner for our clients.

Our team of industry experts help retailers unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

CornerShop, the store of the future

The live store in London where customer engagement and retail are brought to life.

See for yourself

AI for customer products and retail

The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

Discover our solution

Data-driven marketing

The role of the CMO is evolving. Deliver on customer experience with creativity and data.

Gaining the edge in the new era of grocery

Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

Insights-driven merchandising

Optimize your buying and warehousing decisions with our augmented intelligence solution.

More client stories from across the Group

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Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

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Bellwether: Venturing to change the ecosystem of coffee

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Designing a frictionless future for Dunkin’ Donuts customers

Research and insights

The cognitive retailer

The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

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A new way to serve: The next big opportunity for FMCG and retail

Conversations for tomorrow

Conversations for tomorrow #1: A sustainable future

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The balancing act

More research and insights