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Public security and safety

Digital technology is driving unprecedented shifts in approaches to public security and safety. Authorities must deal with the digitization of crime, new digital tools, and new forms of citizen interaction.

Mobile technology has changed the way in which people interact with public security and public safety agencies. There are more applications to use, more data, and more opportunities for digitally savvy criminals to operate.

We help security and public safety organizations use digital tools and data to better engage with and protect citizens, improve the employee experience, and secure information – all while managing growing budgetary pressures. We enable them to anticipate criminal activity even before threats materialize using predictive analytics, and we implement and operate resilient cloud platforms that increase agility.

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      What we do

      We transform real-time digital data into an asset, helping to make citizens part of the response to crime and security incidents.

      Mobility has made security and safety a real-time topic. Organizations must respond immediately to give citizens the experience and information they need, when they need it.

      We design and implement citizen-first, multi-channel solutions, including accessible websites and mobile apps. These can offer prevention information and news, but also enable citizens to make declarations, report safety concerns, view the progress of a report, respond to questions in real time, and find local information from their mobile phones.

      We establish real-time connectivity between the public and control rooms, which speeds up the response and can save lives.

      We’re enabling people to access the information and support they need immediately, from anywhere, using the channel of their choice.

      Wherever they’re working, employees expect reliable access to systems, services, and data to inform decisions and be successful. Too often, however, they’re frustrated by outdated legacy operating models, a lack of channel and systems integration, and long waits for IT staff to respond to service requests.

      We help to overcome these challenges with the best modern tools, information, and services. Our managed infrastructure services enable public security employees to harness consumer-grade technologies. We enable a channel shift from legacy communications to digital, giving people easy access to information and services and the confidence to self-serve. Our clients save time and make more efficient use of IT resources.

      Digital technologies and secure data platforms help to transform information into a proactive multi-agency response nationally and across borders.

      Intelligence gathering and sharing are critical to effective policing, border controls and security. When you add in advanced analytics leveraging AI and machine learning, the response moves from reactive to proactive. Knowing what’s happening and what will happen next with a real-time understanding of situations, locations, people, and context contributes to better decision-making and can reduce crime.

      We deliver advanced analytics and technology solutions, such as our sensing platform for a European police force. We design and operate secure data platforms so that information can be shared within forces and across wider jurisdictions. And we help our clients put in place the processes, governance, technology, and standards that enable this to happen.

      Attracting talent into public security and safety roles is an ongoing challenge that demands new operating models and transformed employee services.

      Public security and safety authorities depend on professionals with a wide range of specialist skills, both on the frontline and in support roles. However, as experienced employees retire and authorities adapt to changing security threats, talent scarcity must be addressed.

      New operating models are needed to ensure the modern workforce can tackle evolving challenges effectively. We advise on the capabilities, roles and responsibilities required to deliver the future organizational structure.

      We also work with HR teams to transform people management with new talent infrastructures and data strategies. These inform and govern recruitment, rightsizing, training, and development.

      Software-as-a-service (SaaS) applications offer superior functionality to business support teams in public security and safety organizations, while keeping down costs.

      Frontline security professionals rely on their business support teams to provide essential back-office services. These are increasingly being delivered via digital applications, often deployed as SaaS solutions. These include applications for procurement, HR, finance, and case management.

      We help to build the business case for new applications, either delivered off the shelf or customized to our clients’ specific needs. Our agile way of working, utilizing DevOps methodology, ensures that new, quality-assured functionality is deployed quickly. In one instance alone, a new cloud-based ERP and resourcing management application deployed to over 20,000 police users resulted in a 40% cost saving.

      Systems of critical safety and security importance need a robust, reliable infrastructure, with one option being secure, scalable cloud platforms.

      Public security and safety systems are often built on complex architectures with multiple servers and interfaces that can be costly and unwieldy to manage. By transitioning to cloud platforms, organizations gain resilience, agility, and scalability, and can cut the cost of multiple digital services by operating them on a single platform.

      We determine the best cloud environment for each workload depending on the level of sensitivity, including public, sovereign, private, hybrid, and multi-cloud estates. We have delivered cloud-based systems that leverage data to accelerate investigation and intelligence activities. Our cloud migration projects have delivered up to 30% cost savings for organizations across Europe.

      Research and insights

      Report

      Sustainable IT – the backbone of a greener future
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      AI and the ethical conundrum: How organizations can build ethically robust AI systems and gain trust
      Point of view

      Towards a future-proof mission critical communication system for public safety
      Report

      Street smart: Putting the citizen at the center of smart city initiatives

      Expert perspectives

      Public sector

      2022 Key Trends in Public Security

      Capgemini
      Feb 10, 2022
      Public sector

      Community policing officer – Requesting backup!

      Capgemini
      Jan 17, 2022
      Public sector

      Digital security and the quantum internet; do the two go together?

      Capgemini
      Feb 1, 2022

      Meet our experts

      Petri Takala

      Account Executive, Public Sector
      Petri Takala is Capgemini Finland’s Public Sector Lead. Petri maintains a special focus on Public Sector digitalization and data-driven management practices. He can help clients to become part of the Public Sector Network with his extensive experience on Human-Centric and Company-Centric Service Ecosystems. Customer-centric strategies, systemic transformations, data-driven management, Customer Value centric operating models as well as related infrastructures and platforms designs are parts of his expertise. He is well connected to various Public Sector initiatives and organizations to enable the critical interconnections between ministries, government agencies and municipalities.