Voyager with Salesforce

We view aspects of every engagement through the lens of the customer experience, leveraging data and technology to deliver more choice, convenience, and customization, rapidly and at scale.

Getting the most from your Salesforce investment? Are you using the platform to its fullest potential? Are insights being applied across the business to enhance your customers’ experience, and unlock efficiencies?

Capgemini is a true end-to-end transformation partner that helps organizations develop and optimize every aspect of their Salesforce engagement. We take a collaborative, personalized approach, applying our strategic consulting expertise, transformational technology, and a flexible, scalable workforce to help clients maximize their Salesforce investment, delivering the outcomes they need for the future they want – at speed and at scale.

Browse our case studies

This comprehensive Lookbook illustrates how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients.

Our offers

The future of a modernized CX architecture is composable commerce. It frees brands from legacy technology, eliminates the need to compromise on CX solutions, and streamlines content-production workflows.

Capgemini’s accelerator empowers marketers, merchandisers, and developers to build modern commerce experiences together.

Our Field Service Lightning Accelerator extends Salesforce to provide robust functionality to address complex capital assets that require onsite, corrective repair. Capgemini’s FSL solution built on Service Cloud – elevates the capabilities of your field-service organization to meet these considerable demands.

Combining the power of Capgemini and Salesforce means we can help your business gain a 360-degree view of your environmental impact , and help you achieve your sustainability goals.

We recognize the value of Conversational Commerce in driving deeper, more human connections at scale. It has the potential for a different level of relationship, engagement, and brand affiliation.

Rather than being a threat to existing operating models, Conversational Commerce is an opportunity to create new value for consumer-focused industries. We help you by blending end-to-end capabilities on Conversational Commerce, with an approach that starts small, demonstrates value, then scales the capability, and expands into tangible business growth opportunities.

From large supermarket chains to local independent stores, the customer demands placed on today’s grocers have fundamentally changed. Aggressive pushes for enhanced digital experiences and continued social distancing place the onus on grocers to evolve or risk losing valued customers.

Quick Start Commerce leverages the power of Salesforce Commerce Cloud to enable grocers with a fully functional, omnichannel experience in an ultra-rapid timeline.

Our Unified Commerce for Grocery solution helps supermarket chains deliver their business goals and address the distinct needs of the modern grocery shopper.

From large supermarket chains to local independent stores, today’s grocers need engaging digital solutions to capture the attention of digitally savvy consumers. Our Unified Commerce for Grocery solution enables food merchants to launch immersive, intuitive digital experiences more quickly and less expensively than ever before.

Today’s businesses are presented with a tremendous opportunity: disruption. The modern business environment is turbulent but, with smart investments into the digital-buying experience, companies can emerge stronger, more agile, and better able to deliver on the needs of their customers.

Designed with your industry-specific needs in mind, our robust solution gets immersive commerce experiences to go live on the industry’s most aggressive timeline: just five weeks.

Our unrivaled Salesforce experience and battle-tested methodologies make this solution the only one of its kind. Calling on our partnership of more than 10 years with Salesforce, we quickly address challenges and deliver a holistic array of services to drive your business forward

Effective communication is critical to building positive and profitable customer experiences. Brands need to effectively target, message, measure, attract, and retain new business on a platform that delivers the scale, tools, efficiency, and speed required to stay ahead of the marketplace.
Our Rapid Marketing Launch Program leverages Salesforce Email Studio to get businesses to market faster, often within 10 to 12 weeks.

Our Open Insurance Transformation provides an accelerated and risk mitigated transformation with a robust operating model and an industrial development approach.

The offering provides insurers with a cloud-based, agile, open insurance platform enabling them to seamlessly connect with an ecosystem of partners to create tailored products and services. It enables external and cross-industry collaboration with multi-dimensional security to ensure tight Security & Authentication, Threat Protection and Compliance to industry standards and regulations.

Our Open Insurance Transformation is helping insurers to scale up on their digital maturity and become inventive insurers – and thus be a part of the future insurance marketplace, in a very agile manner.

Disruption across the value chain is driving a monumental shift in transport and mobility, impacting how automotive players structure, run and grow their business – and the experience they deliver to customers.

Together with Salesforce, we have been working on a platform to truly bring together the consumer, dealer, OEM and third-party providers to revitalize sales, renew trust, and reinvent ownership for today’s driver. Together we help forward-thinking companies embrace and accelerate change to position their business at the forefront of the industry.

Enabling a monumental shift in transport and mobility

Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

Meet our experts

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce
I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

Lara Wasowski

Expert in Salesforce solutions
I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

Jane Arnold Hommet

Vice President Global SAP Partner Executive