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Intelligent process automation

Unlock value by leveraging intelligent automation and a digitally augmented workforce.

Our Intelligent Process Automation offer leverages a unique and differentiating approach that encompasses an end-to-end perspective from ideation to production – enabling you to seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation.

Powered by the “golden triangle” of robotic process automation, artificial intelligence, and smart analytics, our offer transforms your business to deliver increased workforce productivity, enhanced operational efficiency, improved customer satisfaction, increased revenue, and enhanced agility.

Our Data-Powered Operations Transformation (DPOT) approach will help your organization drive actionable insights, enhanced value, and accelerated deployment of the Connected Enterprise through delivering data-powered, AI-enabled, and highly-automated operations.  

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

Intelligent process automation

Enabling you to seek guidance on starting an automation journey

    A financial services company uses intelligent automation to drive workforce management efficiency

    When a North American multinational financial services company decided to expand the scope of its workforce management (WFM) team

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      Connect your people with data to drive automation success at scale

      Capgemini’s Intelligent Process Automation enhances your business operations with automated, frictionless business processes and a digitally augmented workforce infused with robotic process automation, AI, and smart analytics to deliver an unprecedented level of self-service and end-to-end automation to your organization:

      • 40% reduction in people operations cost
      • 95% reduction in finance transaction time
      • 35% reduction in supply chain forecast error
      • 30% of customer queries automated
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      Intelligent process automation

      Unlocking value

      What we do

      Intelligent Process Automation

      Build a digitally augmented workforce at scale by leveraging intelligent automation.

      Our Intelligent Process Automation solution puts your organization at the heart of all activities, stimulating the erosion of organizational silos around your front, middle, and back- office processes, resulting in the emergence of a new, borderless, highly-automated client-centric organization.
       
      This delivers a range of tangible outcomes to your business, including improved quality, increased workforce productivity, enhanced operational efficiency, improved client satisfaction, increased revenue, and enhanced agility.
       

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      Data Labeling Services

      Deliver data at scale through leveraging frictionless end-to-end data labeling operations.

      Our Data Labeling Services leverage a low cost, frictionless data preparation process to deliver a high volume of AI-ready data, created or cleaned, labeled, and augmented with security, privacy, and scale-ready focus. This enables you drive accelerated development and implementation of AI solutions at scale through increased scalability, improved data quality, increased speed, enhanced flexibility, and reduced cost.

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        Leader in the Everest Intelligent Process Automation 2024 report

        Everest group recognizes Capgemini as a Leader and a Star Performer in Intelligent Process Automation 2024 report

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        Leader in Everest’s IPA Solutions Peak Matrix® 2023

        Everest Group recognizes Capgemini as a Leader in Intelligent Process Automation (IPA) Solutions Peak Matrix® 2023

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          Research and insights

          Point of view

          Generative AI – built for business
          Point of view

          Standard data labeling expertise is not enough
          Point of view

          Process mining – more than just process discovery
          Report

          Innovation Nation | Automation and the data-powered organization

          Expert perspectives

          Data and AI

          Connecting intelligent automation and innovation in business

          Lalitha Kompella
          Oct 5, 2023
          Enterprise management

          Driving enterprise transformation through AI-enabled process automation

          Lalitha Kompella
          Oct 5, 2023
          Business operations, Data and AI

          Applied AI – a gamechanger for business operations

          Preethi Sankaranarayanan
          Oct 5, 2023

          Meet our expert

          Lalitha Kompella

          Global Head, Intelligent Automation Practice, Capgemini’s Business Services
          Lalitha, a seasoned expert with more than 30 years of experience in digital, consulting, and transformation, currently leads Capgemini’s Analytics and Intelligent Automation Practice in Business Services. She has played a crucial role in establishing an advanced analytics platform and launching a Generative AI Center of Excellence within Capgemini’s global Business Services division.

          Marek Sowa

          Head of Intelligent Automation Offering & Innovation, Capgemini’s Business Services
          Marek Sowa is head of Capgemini’s Intelligent Automation Offering & Innovation focused on adopting AI technologies into business services. He leverages the potential hidden in deep and machine learning to increase the speed, accuracy, and automation of processes. This helps clients to transform their business operations leveraging the combined power of AI and RPA to create working solutions that deliver real business value.