Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

    World Payments Report 2022

    Winning with SMBs: Optimizing technology and data to drive deep engagement.

    World Wealth Report 2022

    Customer-first strategy, putting the client at the heart of wealth management.

    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetize your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Core Banking

      Transform the core for your digital future with our core banking modernization solutions.

        Decentralized futures

        Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralized futures.

          Amazon FinSpace

          As a long-standing APN Consulting Partner and part of the Amazon FinSpace Delivery program, we help financial services companies build and maintain data management system with Amazon FinSpace.

            Connected marketing for financial services

            Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

              Contact Center Transformation

              Create a sustainable, next generation contact center experience

                Client stories

                Expert perspectives

                  Overcoming the Fraud Challenge with Technology and Collaboration

                  74% of Banks & Insurers experienced rise in cybercrime during the pandemic.

                  SWIFTly Transform Your Payments to Cloud

                  SWIFT (a leading provider of secure financial messaging services) announced the availability of their payment’s solutions on Microsoft Azure

                  Anti-Money Laundering & Fraud Risk management

                  Better coordinating the AML and anti-fraud functions takes advantage of several synergies.

                  The Critical Link Between ESG and AML

                  What financial institutions need to do as a result

                  Regulators Embrace AI-Based Tools for AML

                  Effective use of automation is now critical to financial institutions

                    Meet our experts

                    Liv Fiksdahl

                    Vice President, Banking & Insurance
                    Liv has more then 30 years of experience from the Banking industry. She has had executive roles, and has experience from the whole valuechain within the sector. As an expert she cover both, retail, corporate and the payments area. She has a strong track record when it comes to doing IT turnarounds, setting up new organisations and running large tranformation programs.

                    Tine Gevelt

                    Head of Financial Services Norway & Chief Sales and Portfolio Officer Financial Service Nordics
                    Experienced leader within Financial Services with a demonstrated track record of creating sustainable results working across domains and disciplines. Skilled in Advisory services, IT Strategy, Digitalization, Business Transformation, Management and Business Development.

                    Espen Stokke

                    Director, Banking & Insurance, Retail banking
                    Espen has 18 years of experience from the banking industry, both from various positions in Norway’s largest bank and as management consultant. His main areas of expertise are digital transformation/IT implementation projects, retail banking, customer experience, and payments

                    Marianne Moe-Helgesen

                    Director, Banking & Insurance, Digital transfomation, agile
                    Marianne has more than 15 years of experience from the insurance industry. Passionate about digital business transformation and agile ways of working. Experienced leader with strong technical background and understanding.

                    Christina Heskestad Pedersen

                    Director, Banking & Insurance, Compliance and AML Specialist
                    Christina has more than 16 years experience from the Banking sector. She has a special interest and expertice within Compliance, AML and anti-fraud-solutions, from overall strategic framework and governance – to operational optimization of routines and processes.

                    Gjermund Vuorela

                    Head of Architecture
                    Gjermund Vuorela approaches 30 years of varied experience from the IT services industry, with focus on architecture and management of data platforms and data ecosystems for the last 20 years. Gjermund is responsible for data solutions supporting the entire enterprise, with recent focus on a data mesh-based approach to data governance and data democratization. As strategic advisor he helps customers succeed in their journey to become data driven companies and is often involved in clarifying complex paradigms and ensuring practical and implementable data strategies, architectures and roadmaps

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