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Connected engagement in retail

Unlocking channel growth, to enable “everywhere commerce” on demand

We believe channels should connect, not compete. In today’s landscape, any digital touchpoint is a potential point of sale, every physical one is a possibility for fulfilment, and every interaction is part of the shopping journey.

As an end-to-end transformation partner, Capgemini helps retailers unlock channel growth by creating a comprehensive, cohesive strategy that enables shoppers to use all relevant channels on the path to purchase.

Connected commerce

Adapt, personalize, and drive growth I Capgemini

    Entering the metaverse with Tommy Hilfiger Brazil

    Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

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    HEMA creates exceptional simplicity for customer service

    HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

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    Smooth online ordering from confirmation to delivery with Capgemini

    ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

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    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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      Connected engagement: Physical, digital, and everywhere in between

      Our advanced data capabilities and industry-leading solutions help retailers reimagine points of sale, so that they can reinvent the end-to-end experience, enabling shoppers to shift seamlessly between the channels they prefer.

      Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a transformation partner for our clients, helping them unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

        Connected commerce in retail, consumer products and services

        Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

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        CornerShop, the store of the future

        The live store in London where customer engagement and retail are brought to life.

        See for yourself

        AI for customer products and retail

        The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

        Discover our solution

        Data-driven marketing

        The role of the CMO is evolving. Deliver on customer experience with creativity and data.

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        Gaining the edge in the new era of grocery

        Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

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          More client stories from across the Group

          Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience
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          Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

          Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

          Latest Story Image
          frog

          Bellwether: Venturing to change the ecosystem of coffee

          Latest Story Image
          frog

          Designing a frictionless future for Dunkin’ Donuts customers

          Research and insights

          Point of view

          Three predictors of success in an era of unprecedented disruption
          Report

          What matters to today’s consumer: 2024 consumer behavior tracker for the consumer product and retail industries
          Point of view

          A new way to serve: The next big opportunity for FMCG and retail
          Point of view

          The cognitive retailer
          Report

          The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain
          Point of view

          The balancing act
          More research and insights

          Meet our experts

          Tim Bridges

          Global Head of Consumer Products & Retail
          Tim Bridges leads Capgemini’s Global Sectors and the Consumer Products, Retail, Distribution (CPRD) global sector practice, a portfolio that includes major global retail, fashion, restaurant, consumer products, transportation, and distribution brands such as McDonald’s, Coca-Cola, Meijer, Office Depot, Domino’s, and Unilever.

          Lindsey Mazza

          Global Retail Lead, Capgemini
          Lindsey is Capgemini’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.

          Owen McCabe

          Vice President, Digital Commerce – Global Consumer Goods & Retail, Capgemini
          Owen is Capgemini’s Global VP for eCommerce. He previously led the Digital Commerce Practice at Kantar and held senior marketing and sales roles at both Procter & Gamble and Nestle. He has domain expertise in eCommerce, digital marketing, brand marketing, route-to-market strategy, and category management. Owen’s passion for digital commerce came about after a private equity assignment in an online travel business.