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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    The World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    Read the report

    Capgemini presenting at InsureTech Connect 2022

    Talk to our experts on how you can adopt new risk prevention offerings, drive sustainable investment and create resilience ecosystems.

    Read more

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalized solutions

    Read the report

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed and at scale.

    Read the report

    Everest Group Leader for Salesforce Services in Insurance

    Capgemini was recognized as a Leader among 12 other service providers.

    Read the press release

      Issues & Answers

      Climate of Change in Insurance

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

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        Data estate modernization

        Master your data , and empower your organization.

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        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Explore our offer

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

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          Research and insights

          Capgemini Research Institute

          World Life Insurance Report 2025
          Capgemini Research Institute

          Embrace data to accelerate sustainability
          Point of view

          Want maximum value from FinOps in the cloud?
          Point of view

          Empowering Changemakers: How digital skills can supercharge youth climate action
          Point of view

          AI can accelerate life closed-block migration
          Point of view

          Rethinking innovation for modern consumers
          See all our insights on Insurance

          Client Stories

            A.S.R. Insurance drives data efficiency with SAP S/4HANA

            Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

            Read more

              Expert perspectives

              Healthcare

              How Wellness-As-A-Service Works Can Drive Growth for Life and Health Insurers

              Samantha Chow
              Aug 26, 2022
              Business operations

              Humanizing healthcare – superior customer experience in insurance

              Scott Manghillis
              Sep 29, 2021

              “Inventive Insurer” mindset: The need of the hour for property insurers

              Capgemini
              Jun 17, 2021

              Meet our experts

              Helen Jensen

              Vice President, Capgemini Invent Sweden-Finland | Head of Insurance
              Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions.

              Anne Lind

              VP & Community Lead, Capgemini Invent
              Anne Lind has extensive experience in growing and leading businesses and professional services. During her career, she has worked as a trusted advisor to several global, Nordic, and Finnish companies on their various management and leadership challenges as well as large transformations. The experiences have shaped Anne into a savvy professional working together with C-level executives and board members, having a deep understanding of sustainable business transformations and skilled in architecting operating models, defining, and implementing new ways of working, and accelerating top-line growth as well as improving bottom-line and driving restructuring.

              Tea Silander

              Head of Financial Services Finland
              Tea has 20 years of experience in IT, mostly with Banking and Financial Services industry. She has held various positions giving her cross-cutting understanding of the market and ability to navigate both business and technical discussions. She has been advising and shaping solutions for Finnish and Nordic clients, building her an extensive exposure with technology led digital transformation of the industry. Her heart lits with the opportunities to leverage data and emerging technologies for business development. Her core expertise is with investment services and products, being an active investor since the last 25 years.

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