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Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

As the industry adapts, firms need to create customer-centric models and deliver personalized experiences to meet changing demands.

We partner with top global financial institutions, including 8 of the top 15 banks and 9 of the top 15 diversified financial companies, to drive digital transformation that aligns with business objectives. By reimagining traditional banking models, we help firms become data-driven enterprises that can swiftly respond to market shifts, build stronger relationships with partners, and remain compliant with evolving regulatory requirements.

For capital markets firms, the need to reduce operational costs and improve trade efficiencies while maintaining compliance with regulatory demands is paramount. Our expertise in banking IT services helps firms adopt robust digital infrastructures that streamline processes, improve data management, and foster innovation. We offer comprehensive solutions that empower capital markets firms to navigate the complexities of their industry with confidence, ensuring long-term resilience and operational excellence.

    World Payments Report 2025

    Velocity, meet value: Lead in the open and instant future of payments

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    World Wealth Report 2024

    Intelligent strategies for winning with the ultra-wealthy: Bridge wealth management and family office strengths to fuel growth.

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    TechnoVision 2024: Financial Services

    Explore how you can leverage the power of technology to augment human capabilities – and prompt the future.

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    World Retail Banking Report 2024

    Intelligent banks do more with less: Take an efficiency leap with frictionless, personalized banking

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      Digital banking solutions

      Leverage our expert banking consulting solutions to optimize operations, mitigate risk, and accelerate digital transformation.

      Capital markets

      In the capital markets landscape, navigating multiple strategic objectives demands advanced solutions that keep pace with business and technological shifts.

      We bring capital markets expertise, global delivery capability, deep industry networks and technology innovation to help prepare your firm for the future.

      Cards and payments

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      Lending

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      Retail and commercial banking

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Wealth management and retirement

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Unlock the future of banking with Capgemini

      Explore our innovative solutions designed to drive your banking transformation. Contact us to discover how we can optimize your operations and enhance customer experiences.

      Contact us

      Featured services

      Data-powered financial services

      Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

      Discover our offer

        Core Banking

        Transform the core for your digital future with our core banking modernization solutions.

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          Research and insights

          Report

          The art of customer connection
          Capgemini Research Institute

          Embrace data to accelerate sustainability
          Point of view

          Harnessing digital currencies
          Point of view

          Dual threat, dual defense
          Capgemini Research Institute

          World Payments Report 2025
          Point of view

          Next-gen client integration services
          See all our insights on banking and capital markets

          Client stories

             A leading international banking group catalyzes customer engagement with investment research platform

            Revenue growth driven by attracting more customers through a customer-centric digital research platform

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            Streamlining customer and user experiences for a leading financial institution improves overall satisfaction

            A UK-based bank partners with Capgemini to manage an end-to-end reinvention of its customer journeys, reducing contact center costs, enhancing the customer experience, and creating new opportunities to add value to customers

            Read more

            Training Crédit Agricole managers on environmental issues

            Capgemini Invent and ESSEC Business School join forces with Crédit Agricole to provide senior executives of the Consumer Finance and Leasing & Factoring teams with the theoretical and practical knowledge necessary to operationally implement the Group's environmental strategy.

            Capgemini Invent
            Read more

            Digital customer experiences at scale by Entercard

            Entercard partners with Capgemini to deliver seamless customer experiences through automated, data-driven journeys delivering more customized offers, all powered by Salesforce Marketing Cloud and Service Cloud

            Read more

              Expert perspectives

              Data and AI, Technology

              Beyond knowledge management: Unlocking Gen AI’s full potential in financial services

              Rajesh Iyer
              Oct 16, 2024
              Customer experience

              Creating a loyal experience for customers in banking

              Vinay Patel
              Sep 25, 2024
              Technology

              How FMI providers can lead a new wave of collaboration within Post-Trade Capital Markets

              Michael Hughes
              Sep 19, 2024

              Meet our experts

              Helen Jensen

              Vice President, Capgemini Invent Sweden-Finland | Head of Insurance
              Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions.

              Anne Lind

              VP & Community Lead, Capgemini Invent
              Anne Lind has extensive experience in growing and leading businesses and professional services. During her career, she has worked as a trusted advisor to several global, Nordic, and Finnish companies on their various management and leadership challenges as well as large transformations. The experiences have shaped Anne into a savvy professional working together with C-level executives and board members, having a deep understanding of sustainable business transformations and skilled in architecting operating models, defining, and implementing new ways of working, and accelerating top-line growth as well as improving bottom-line and driving restructuring.

              Tea Silander

              Head of Financial Services Finland
              Tea has 20 years of experience in IT, mostly with Banking and Financial Services industry. She has held various positions giving her cross-cutting understanding of the market and ability to navigate both business and technical discussions. She has been advising and shaping solutions for Finnish and Nordic clients, building her an extensive exposure with technology led digital transformation of the industry. Her heart lits with the opportunities to leverage data and emerging technologies for business development. Her core expertise is with investment services and products, being an active investor since the last 25 years.

                Our partners for banking and technology solutions

                We collaborate with leading technology companies to drive business transformation in banking, helping our clients enhance operations and deliver exceptional, customer-centric experiences through cutting-edge banking technology.