Telecommunications

Each mobile generation delivers more—data, devices, efficiency, opportunity. But tapping into the full potential of Telco networks requires a shift in thinking, focusing not simply on what networks can do today, but what we can build with them tomorrow.

At Capgemini, we see networks as both the backbone of operations and the digital foundation from which innovation flourishes. It is at this intersection where we meet clients, helping them conquer complexity and inefficiency to unlock the next generation of digital solutions that can accelerate transformation.

We welcome you to the Innovation Generation (iG), where smarter networks spark brighter innovation.

    Wind Tre calls in new marketing capabilities in support of customer experience

    By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

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    Deutsche Telekom accelerates B2B product launch efficiency with TMForum-based end-to-end data model

    By identifying end-to-end data, order-to-cash data flows, creating a data flow inventory, and implementing an Attribute Master Tool (AMT), Capgemini supported Deutsche Telekom in understanding the required business and technical data to proceed with activities such as process efficiency improvement, software development or system integration.

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    Liberty Latin America transforms the telecoms customer experience

    Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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    Dialing up operational efficiency and transparency with a full S/4HANA transformation

    Capgemini delivers substantial process improvements and time and effort savings via ADMnext for SAP Solutions

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    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

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    Deutsche Telekom rolls out fiber-optic connectivity at record speed

    Using agile methodologies, Capgemini and Deutsche Telekom swiftly launched a new platform to plan, sell, and install fiber-optic connectivity

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      Research and insights

      Report

      Why and how the telecom sector should accelerate its autonomous networks journeys
      Point of view

      How CSPs are battling energy costs and carbon footprints 
      Point of view

      6G for the hyperconnected future
      Report

      Cloudification of networks
      Report

      Project Bose – A smart way to enable sustainable 5G networks
      Point of view

      Open assurance: Liberating data to release a fantastic customer experience 

        MWC 2024

        iG: Welcome to the innovation generation

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        The path to net zero for telcos

        The telecoms industry has a significant environmental impact today – and it’s predicted to rise in the years to come. We can help.

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          Expert perspectives

          5G and Edge

          Generative AI future: 5 emerging trends from Mobile World Congress 2024

          Camille Juguet
          Apr 8, 2024
          5G and Edge

          The role of non-terrestrial networks in the 5G revolution

          Ashish Yadav
          Mar 21, 2024
          5G and Edge

          MWC 2024: key takeaways re-shaping the Telco industry

          Johannes Aasheim
          Mar 14, 2024
          Browse all our telco insights

          Meet our experts

          Jacques Assaraf

          Global Head of Telecommunications
          Telcos are under pressure to continue to operate secure, reliable and fast network connections, while also enabling the services of the future, such as the smart grid, connected home, and IoT. We work with Telco clients to help them transform from the inside, building a mature digital capacity to facilitate the transformation of industries, society, and the world at large.

          Arun Santhanam

          Head of Capgemini Telco (CSPs,MSOs and NEPs) North America
          Arun Santhanam focuses on helping our North American Telco clients achieve their goals. Arun has multi decades of Telco industry consulting experience, and he uses that experience for clients to conceptualize and transform their vision through solutions and executions.

          Karl Bjurström

          Global Head of Invent Telecom, Media & Entertainment
          Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.

          Shiv Tasker

          Global Industry Vice President (ER&D), Technology, Media and Telecom at Capgemini
          With more than three decades of executive management, sales, and marketing experience in the hi-tech sector, Shiv possesses a proven track record of helping SaaS organizations scale by building high-performing sales teams. During the course of his career, he spearheaded the growth of a startup, elevating it to over $100 million in annual recurring revenue (AAR) within a four-year period.

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